Information We Collect From You
When you register for or use the 7eleven platform, we collect several types of information to ensure the service runs smoothly and securely. The categories of information collected are as follows:
Personal Account Information
This includes your full name, email address, phone number, date of birth, and identity verification details required during registration or the account verification process. This information is used to verify your identity and ensure account security.
Device & Browser Information
7eleven automatically collects technical information such as device type, operating system, browser version, IP address, and general location data. This helps us optimise the user experience across multiple devices, including Android and iOS.
Payment Information
We collect financial transaction records in MYR (RM), including deposit history, withdrawals, and payment methods used such as FPX and e-wallets. Card or bank account details are not stored directly by 7eleven — they are processed through registered, secure third-party payment processors.
Platform Usage Data
We record in-platform activity such as games played, bets placed, session duration, and interactions with platform features. This data is used to improve the user experience and detect any suspicious activity.
How Your Information Is Used
7eleven uses the information collected solely for legitimate purposes related to platform operations, as outlined below:
- Account management: Creating, verifying, and maintaining user accounts securely.
- Transaction processing: Processing deposits, withdrawals, and all financial transactions in MYR accurately and securely.
- Platform improvements: Analysing usage patterns to improve the interface, performance, and relevance of content.
- Security & fraud prevention: Detecting and preventing unauthorised access, fraud, and illegal activity.
- Service communications: Sending important notifications related to your account, transactions, or policy changes.
- Legal compliance: Meeting Malaysian legal requirements applicable to online entertainment platforms and financial services.
We do not use your information for any third-party marketing purposes without your explicit prior consent.
Use of Cookies & Tracking Technologies
The 7eleven platform uses cookies and similar tracking technologies to enhance user experience and analyse website traffic. There are three categories of cookies in use:
Essential Cookies
These cookies are required for core platform operations, including login sessions, account security, and language preferences. Without them, certain platform functions may not work as intended.
Performance & Analytics Cookies
Used to understand how users interact with the platform — which pages are visited most, time spent, and navigation patterns. This data is processed in aggregate and is not used to identify individual users.
Managing Your Cookies
You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality and user experience of the 7eleven platform.
Data Storage, Security & Third-Party Sharing
Storage & Retention Period
Your personal information is stored on secure servers protected by industry-standard encryption. 7eleven retains your data for as long as your account is active or as required for legal and operational purposes. When an account is closed at the user's request, data that is no longer needed for legal purposes will be deleted within a reasonable timeframe.
Technical Security Measures
Our platform uses Secure Socket Layer (SSL) encryption for all data communications, two-factor authentication for account access, and continuous monitoring for suspicious activity. Our systems are regularly updated to address the latest security threats.
Third-Party Sharing
7eleven does not sell or rent your personal information to any third party for marketing purposes. Information may be shared only in limited circumstances: with payment processors required to complete transactions, with legal authorities when required under Malaysian law, or with technical service providers bound by strict confidentiality agreements.
Your Rights as a User & How to Contact Us
As a 7eleven platform user, you have the following rights regarding your personal data:
You may request a copy of the personal information we hold about you at any time.
You have the right to request corrections to any inaccurate or incomplete information in your account.
You may request the deletion of your personal data, subject to any applicable legal retention requirements.
You may object to the processing of your data for specific purposes that are not legally required.
How to Submit a Privacy Request
To exercise any of the rights above, or for any privacy-related enquiries, please contact the 7eleven support team by email at: [email protected]. We are committed to responding to all privacy enquiries within seven business days.
Changes to This Privacy Policy
7eleven reserves the right to update this privacy policy from time to time to reflect changes in practices, technology, or applicable law. Users will be notified of any significant changes via in-platform notifications or email. The date of the last update will always be displayed at the top of this page.
More Questions About Your Data Privacy?
If you have any questions about how 7eleven handles your personal data, or wish to exercise your privacy rights, we're here to help. You can also visit the FAQ section for general information.